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Six stages of a conversation. We cover all of them.

Pick one stage or take the whole path. Everything below can be delivered by our team.

Connect

Communications and infrastructure

Voice that stays up. We design and install IP telephony, networks and cabling, plus the cameras and access control around them.

  • IP telephony, SIP and cloud PBX
  • Contact center platforms and integrations
  • Structured voice and data cabling
  • Networks, Wi-Fi and storage
  • Video surveillance and access control
Staff

Outsourcing and technical support

IT people when you need them: a service desk, field technicians, or a full team working inside your operation.

  • IT outsourcing
  • Service desk and tiered technical support
  • Network advisory and maintenance
  • Equipment leasing
Capture

CRM

Every interaction lands in a customer record that agents can use within seconds.

  • CRM selection and implementation
  • Telephony and CRM integration
  • Data migration and cleanup
  • Custom fields, workflows and reports
Analyze

QA and data analytics

Review every interaction instead of a small sample. Our interaction analytics software scores calls, finds the topics behind them and flags what needs a human.

  • Interaction analytics and automated QA scoring
  • Speech and text topic detection
  • Dashboards for operations and quality
  • Data analytics for contact center KPIs
Govern

Data governance

Know where customer data lives, who can see it and how long it stays.

  • Data inventory and ownership
  • Access control and retention policies
  • Recording and PII protection
  • Data quality rules and audit trails
Build

Software Lab

Custom software for the gaps no product fills, shown to you as a working prototype first.

  • Rapid MVPs and prototypes
  • Integrations and automation
  • Internal tools for agents and supervisors
  • Web design and administration